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For Sellers
Milestone and Collis has been established since 1890 and has a long history of selling and letting properties in the Richmond Borough and beyond. With our office in Church Street, arguably the best address in Twickenham with the riverside a short stroll away, we are well placed to advertise your property to potential buyers. We use extensive Internet marketing having our own company website We also use the UK's number one property websites;, Prime, and, which are the best search and most visited property portals.
Locally we have LED back-lit display panels which look out onto Church Street. Your home will look inviting with the property being highlighted day and night, and with regular alfresco dining being a feature in the street in the warmer months, your property cannot be missed. Our clients are managed by a named member of staff who will look after you during the whole process of selling, giving you thorough feedback for all accompanied viewings, handling with skill all offers as and when they come in.
We pride ourselves on word of mouth business and welcome your comments via 'Allagents' independent review site.
The brochures for your property will be available to view and print from all websites and are professionally produced with photographs and floor plans. We are regular advertisers in The Richmond & Twickenham Times and the Richmond Resident Magazine. However, we often arrange bespoke advertising campaigns with our sellers, which may include The Evening Standard or The Sunday Times. As RICS (Royal Institute of Chartered Surveyors) members offering estate agency services; we have joined the Ombudsman Services for Property Scheme OS: P.

For Buyers:
Whether you are a first time buyer, upsizing or downsizing from your current home, or an investor, we want to help. We will listen to what you want and strive to find the right property for you. Once you have made a decision to offer on one of our properties we will help you navigate the process from getting your finance organised, instructing a solicitor, the conveyancing process, surveys and mortgage offers right through to exchange of contracts and legal completion.
All of these main areas can be straightforward but sometimes they can seem difficult or confusing. We always aim to maintain good communication between buyer and seller and we make it our business to get both parties over the line as quickly and smoothly as possible.
For mortgage advice, please see the financial services tab at the top of the home page for details on Morello Mortgages.
We liaise regularly with your third party professionals such as your mortgage broker or solicitor at regular intervals throughout the transaction with the aim of proactively progressing matters and keeping up the all-important communication with all parties.
Why Choose Milestone & Collis
Milestone & Collis, Chartered Surveyors has been providing professional Lettings and Management Services to the local community since 1890 in historic Church Street, Twickenham.
We are proud of our reputation for delivering good quality rental properties to the market, ranging from studio flats to more exclusive and extensive residences.
We never forget that your home is your most important asset. We can assure you that by instructing us to act as either your Letting and/or Managing Agents your asset will be protected and be in professional, experienced and capable hands. We believe that the development of a close working relationship with our Clients and Landlords provides a clear understanding for us to achieve the highest level of care and attention to your property.
Letting your property, particularly for the first time, or with a new letting agent, can be a worrying experience. Thus the most important consideration for us is to provide you, the Landlord, with the best possible service and to secure the appropriate tenant for your property.
Our service is both personal and friendly while at the same time maintaining the highest standards of competence and professionalism in every regard to the letting and management process. We are members of ARLA (Association of Residential Lettings Association) and are governed by a code of practice which provides a framework of ethical and professional standards at a level far higher than other organisations demand. We are regularly updated with new legislation which affects both Landlord, Tenants and ourselves as Agents and is strictly adhered to. All the services we offer can be tailor made to your requirements as the Client, from a Let Only Service through to a Full Management Service and our fees are adjusted accordingly. We are both open, upfront and with no hidden agenda or hidden costs.
If you would like us to come and view your property we will gladly do so to discuss the level of service we deem appropriate and current market rents pertaining to the property for the condition and its location.
When marketing your property we will have photographs taken to show the best features and will draw up clear and explanatory details for prospective applicants. We will market your property on all the major internet and web portals together with our own website to maximise its exposure. In addition, we will contact all applicants who are registered with us within the range of suitability for the property in question.
We will assure you that all viewing applicants will on all occasions be accompanied by a member of our staff who will of course respect any current tenants' wishes within reason.
Our Services & Procedures
Letting Only Service (9% + VAT £180 Admin fee inc. VAT):
Our Letting Only service includes marketing of the property and carrying out viewings, leading to the introduction and vetting of prospective Tenants, including a full credit check by an independent reference company of the prospective Tenant. Once references prove satisfactory, we then proceed with the legal formalities of preparing the Tenancy Agreement and overseeing the check in process. Following this, one month's rent will be collected by us and credited to the Landlord's Client Account, less our agreed fee, and any balance of fees will be remitted to you. Managing the tenancy, including the maintenance of the property and rent collection, will then be the responsibility of the Landlord
Letting and Rent Collection Service (10% + VAT £180 Admin fee inc. VAT):
Our Letting and Rent Collection Service includes marketing of the property and carrying out viewings, leading to the introduction and vetting of the prospective Tenants, including a full credit check by an independent reference company of the prospective Tenant. Subject to this proving satisfactory, we proceed to prepare the Tenancy Agreement and oversee the check in process. Again, following this, the monthly rent will be collected by us and credited to the Landlord's dedicated account, less our agreed fee, based on the first two months' rental.
Any late payments are vigorously pursued by us from the next day they are due and Landlords are kept fully advised of any dilatory payment. Deposit and rent payments are held in a fully protected separate Client Account at NatWest Bank. Managing the tenancy, including the maintenance, will then be the responsibility of the Landlord.
Full Management Service (15% + VAT £180 Admin fee inc. VAT):
This is our prestige, fully inclusive Service, which includes all of the vetting and pre-occupational procedures as detailed above.All rental properties must have a Gas Safety Certificate which we will make sure is current at all times and any specific recommendations thereto are met. All properties also require an EPC (Energy Performance Certificate). This certificate lasts for 10 years and by law has to be given to each prospective tenant. If there is not an EPC on the property we arrange for this to be done. We offer a 24 hour, 365 day emergency contact number which is answered by us at all times giving you the Landlord, and the Tenants peace of mind for any unforeseen eventuality, i.e. leaks, repairs etc.
During the tenancy we carry out periodic inspection visits. These will bring to light any maintenance issues, and we will (within the obligations of the Management Agreement) recommend, oversee and account to you for any necessary repair costs. We use tried, tested and reliable trades people who have their own liability insurance and qualifications needed for their specific trade and fully understand and appreciate the high standard of workmanship that we demand for our Clients.
Towards the end of the tenancy, we will liaise with you to agree Tenancy renewal terms and once approved, seek to renew the Tenancy Agreement or arrange to check them out as applicable.
Should there be any void rental periods, we will be pleased to continue our Management Service and will also oversee any renovation projects that may be needed between rentals. We will of course discuss this with you prior to a tenancy ending. Subject to mutually agreeing upgrading/modernisation to the property, quotes will be obtained and approved by you and all works will be checked and signed off before any monies are paid over to a contractor.
Property Management Only Service:
We understand at times a Landlord may have a tenancy in place but that the current level of property management and support is frustrating and weak. We would be pleased to take over the management of your property but maybe not the tenancy. We will offer all the services in our full property management service except the renewal of the tenancy and rent collection. We can then take over the full Milestone & Collis service once that tenancy comes to an end.
All our services are fee based, and will be discussed and agreed with you on a totally transparent basis, and subsequently confirmed in writing in all instances.
Landlord Obligations


The monthly rental figure quoted to potential tenants is INCLUSIVE of all outgoings unless otherwise stated, with the exception of gas, electricity, telephone, water and fuel, and if appropriate, costs in obtaining mortgagees consent.

Should the property be subject to a mortgage, it is necessary for the Landlord to have sought and obtained the mortgagees consent for letting, prior to any agreements being signed and exchanged. We strongly recommend that this consent be sought immediately the decision to let has been taken. Should the mortgage provider require any specific wording/clauses for insertion into the tenancy agreement Milestone & Collis Ltd must be advised of this without delay, in writing, and prior to the tenancy documentation being prepared. Most lending institutions require written applications from their customer. We cannot, therefore, take responsibility for advising such organisations of the intention to let or re-let. We further recommend that sufficient funds are available in the account to pay the mortgage to ensure that should rent be received late no penalties are incurred on non payment of mortgage instalment by the Landlord.

All rental income is subject to UK income tax at the appropriate rate. Milestone & Collis Ltd as your Agent is obliged to account to the Inland Revenue for tax at the basic rate on UK rental income for all non-UK residing Landlords and obliged to complete an Inland Revenue Return under Section 19 TMA 1970. This is an accounting to the Inland Revenue of the yearly income/expenditure for all resident Landlords. This includes Trusts, Companies, British Armed Forces and Crown Servants.
Under the present system of self-assessment, Landlords may apply direct to the Inland Revenue for an 'approval number' enabling rent to be paid from us to the Landlord without deduction of tax. Once we have received, direct from the Inland Revenue, their appropriate certificate containing the approval number we can then account to the Landlord without any tax deduction/retention. Unless we are in receipt of a letter of authorisation from the Inland Revenue, we will withhold monies from rental received as advised by the Inland Revenue. No interest is payable on monies held.

The Landlord must insure the property (buildings) and ensure that its contents are comprehensively insured to include third party and occupiers liability risks, together with terrorism cover where appropriate. The Landlord's insurers should be advised that the property is to be let and the term of the proposed letting. After the tenancy commences, it is the Landlord's responsibility that the policy wording be checked to ensure cover continues during the term of the tenancy as some policies exclude such cover. All tenants are advised that their own possessions should be insured separately. Milestone & Collis Ltd, Chartered Surveyors are pleased to advise on the reinstatement value of your property for insurance purposes. We would also recommend that the policy be extended to include loss of rent for the duration of the term of the letting agreement in the event of the property becoming uninhabitable by an insured risk.
In accordance with our ARLA Assured Shorthold Tenancy Agreement, liability of the Council Tax rests with the tenant/occupier. However, Landlords remain liable to pay Council Tax on unoccupied property. Landlords must advise the Local Authority in writing of the commencement of a tenancy.
If the Landlord is a leaseholder or a tenant, it is necessary for the Landlord to have sought and obtained consent from the Freeholder or Head Lessor of the intended letting to proceed. It is essential that the Landlord refers to the lease to see whether this is a requirement and to obtain written consent prior to any sub tenancy proceeding. Should the Freeholder/Head Lessor require any specific wording/clauses for insertion into the ARLA Assured Shorthold Tenancy Agreement, Milestone & Collis Ltd must be advised of this in writing and prior to the tenancy documentation being prepared. Any additional costs involved in seeking consent are to be borne by the landlord. If you are in any doubt as to your position, we recommend legal advice immediately be sought.
We strongly advise Landlords to arrange for their post to be re-directed via the Post Office rather than relying upon the tenants to forward it on their behalf. Milestone & Collis Ltd cannot be held responsible for the forwarding of mail.

It is an offence to 'supply' furniture which does not comply with the Fire Resistance Regulations as in Regulation 14 of the 1988 Regulations. Any furniture provided by the landlord must carry appropriate labels and meet the Fire Resistance Regulations.
All properties built from the 1st June 1992 must be fitted with mains operated fire detectors on every floor. However, we strongly recommend that smoke detectors be installed in all parts of the property with a minimum of one unit per level. It is also recommended that a carbon monoxide detector be fitted.
Gas regulations, gas appliances, pipework flues and installations must be checked annually in each new tenancy. A report must be issued to Milestone & Collis Ltd confirming that a check has been carried out by an approved person who is on the Gas Safe Register.
Under the Gas Safety Regulations all lettings agents are responsible for holding on file a Certificate issued by a Gas Safe Registered contractor confirming the supplies and appliances comply with regulations.
Where the gas meter is installed in a meter box, the installer should supply the Landlord with a suitable labelled key to the box and advise on the location of the shut off valve.
Where the gas meter is installed in a meter box, the installer should supply the Landlord with a suitable labelled key to the box and advise on the location of the shut off valve.
11.ENERGY PERFORMANCE CERTIFICATE (EPC) - Energy Performance of Buildings Regulations (2007/991)
All prospective tenants must be provided with an EPC, a result of the European Directive on the Energy Performance of Buildings (EPBD).
EPCs can only be produced by an accredited Domestic Energy Assessor or Home Inspector. The EPC shows two things - the Energy Efficiency Rating (relating to running costs) and the Environmental Impact Rating (relating to the carbon dioxide emission) of a dwelling.
The EPC is valid for a period of 10 years and may be used as many times within that period. However a residential property cannot be marketed for rental until a valid EPC has been issued.
The Electrical Equipment Safety (Regulations 1994) applies to the electrical supply, along with new and second hand equipment including mobile and fixed appliances, e.g. toasters, kettles, irons, vacuum cleaners, cookers etc., and requires the property and electrical content to be supplied in safe working order. It is emphasised that this is a check and does not constitute servicing of any appliance.

We recommend that all properties are presented in a clean and orderly fashion. If a property is to be let UNFURNISHED fitted carpets, large white goods fixtures and fittings should be the only items left in the property. The Landlord should clear all hall cupboards, lofts, cellars and the like for use by the tenant. Where the property is being offered FURNISHED, personal effects and additional unnecessary items should be removed. Please ensure that only basic sets of kitchen equipment, crockery and cutlery remain to minimise further inventory expenditure and allow space for the tenant's personal items.
It is standard industry practice for tenants to be responsible for the upkeep, care and maintenance of gardens and outside areas. However, this is an area of the property that is difficult to reinstate should this not be cared for properly. Should the Landlord be particularly concerned about this area, we therefore recommend that a gardener be offered and included in the rent. Please discuss this with your individual representative at Milestone & Collis Ltd.

Should the tenancy be terminated by either party or come to its natural end, Milestone & Collis Ltd will immediately commence the remarketing of the property on the same instruction basis as previously agreed, unless otherwise instructed.
It is a legal requirement to have some contracts stamped in line with The Stamp Act of 1891 section 15 as amended by the Stamp Duty (Land Act), which came into force on 1st December 2003. Milestone & Collis will therefore date and forward the tenant's signed counterpart to the Inland Revenue for stamping if appropriate, the original document will then be held on file with Milestone & Collis Ltd unless otherwise instructed. The Landlord's signed tenancy agreement will be forwarded to the tenant with advice regarding stamping.
All information held on file will be held in line with the Data Protection Act 1998. However the Landlord hereby authorises Milestone & Collis Ltd to give their contact details to the tenant/occupants of their property and to any utilities companies where appropriate. Please note that this will include all telephone numbers including mobiles unless otherwise instructed in writing by the Landlord.
Rent paid by the tenant includes for an element of fair wear and tear upon the property and contents. It is not reasonable to expect the property or contents to be in the same condition at the end of the letting as at the commencement. We recommend that items of monetary or sentimental value are not left in the property whilst it is let. Any damages charged to the tenant must take fair wear and tear into account and so the full replacement cost may not be recoverable depending on the age of any damaged items.
One full set of keys must be provided to each tenant (up to a maximum of 4 sets) on completion of the Tenancy Agreement. These will be recovered from the tenants on termination of the Tenancy. The Landlord should retain one full set of keys and in addition, lodge (securely stored) one set with Milestone & Collis Ltd.
Tenants Property Search
Our aim is to find you the perfect property to suit your requirements. At Milestone & Collis we listen and talk you through the properties that are suitable. We will keep you updated about any new properties coming onto our books that meet your requirements and you will be assigned a specific negotiator who will be looking after you through this process.
We want all our applicants and tenants to have a caring experience. As we understand that work commitments and time are sometimes not on your side, we will try and offer outside office hours viewings and will guide you through the process to make it as simple and stress free as possible.
We make sure that the properties we offer meet all the legal requirements. These checks are done before any agreement is made with the Landlord to market and/ or manage their property. We are ARLA members (Association of Residential Lettings agents) and are governed by a code of practice which provides a framework of ethical and professional standards at a level far higher than the law demands.
Important Aspects That Every Tenant needs to Know Before Renting
  • It is a legal obligation to provide you with an Energy Performance Certificate (EPC) for the property you wish to rent.

  • It is a legal obligation to have a current Gas Safety Certificate in the property if the property has gas.

  • It is a legal obligation to protect tenants' deposits under the terms of an approved Tenancy Deposit Scheme. You must be informed of the scheme that is being used within 14 days of the agent or landlord accepting a deposit, or they face a fine. Milestone & Collis are members of the "Tenancy Deposit Scheme".

  • You will be in a much stronger position to argue against claims on your deposit if there is an inventory in place. Milestone & Collis will always arrange for an independent photographic inventory company to be present at your check in and check out.

  • The reference process will check your affordability and look into your credit history. What you think you can afford and what you can actually afford are two different things when using a reference company. Milestone & Collis will advise you of this process at the offer stage in case guarantors are required.

  • Most Tenancy Agreements run for 12 months. Milestone & Collis will talk you though all the options that will best suit your needs and lifestyle.

  • All our rents are subject to agency fees. Milestone & Collis will explain the fees and payment process and can assure you that we have no hidden fees or costs.

  • Management of the property will be either through the Landlord direct or the managing agent but always make sure that you can contact them 24/7.

  • Utility Bills are the tenants responsibility during the tenancy term. Some rents do include some bills but should be clearly stated when you first do a viewing.
Guidance Notes for Prospective Tenants
Once your offer has been accepted by the Landlord it is subject to contract and satisfactory references.
Tenant References & Checks:
Tenants should be advised that Milestone & Collis require all persons above 18 years old to undertake reference checks via our referencing partners VAN MILDERT. These will include employment, previous landlords and/or letting agent reference, credit check, bank verification and proof of identity and residency. Please contact a member of the Lettings Team should you have any queries regarding your references or how to complete the Tenancy Application. All reference applications will be forwarded to you by email for you to complete electronically.
Holding Deposits & References
Milestone & Collis will require a holding deposit once a deal with a landlord has been agreed subject to contract and satisfactory references. This Holding Deposit is NON REFUNDABLE. Should you decide to withdraw your application or fail any of your references, no refund will be made.
In the unlikely event of the landlord withdrawing from the application, a full refund will be made to you by cheque within 5 working days.
Tenants are liable for certain costs when renting a property. All of which are detailed below:
Holding Deposit: secures the property during the reference period
Reference Costs per tenant £60.00
Reference Cost per guarantor £60.00
Administration Fee per property £180.00
Check in Fee per property
Studio & One Bedroom Flat £60.00
Two Bedroom Flat £70.00
Three Bedroom Flat £80.00
Four Bedroom + Flat £95.00
One Bedroom House £70.00
Two Bedroom House £80.00
Three Bedroom House £90.00
Four Bedroom + House £105.00
Check out Fee (per property payable at the end of the Tenancy)
Studio & One Bedroom Flat/House £60.00
Two Bedroom Flat/House £70.00
Three Bedroom Flat/House £80.00
Four Bedroom + Flat/House £95.00
Other Fees
Renewal / extension of agreement admin fee (per property) £120.00
Late payment Charge of Rent £30.00
Returned / Declined Payment £30.00
NB: Fees are subject to change during a tenancy.
Completion Funds
When you place a holding deposit on a property we will provide you with a statement detailing all the initial rent charges, security deposit amount as well as any fees or other applicable charges in order to commence your tenancy.
IMPORTANT NOTE - We MUST have cleared funds in full 48 hours before the commencement of your tenancy at the very latest. We recommend a bank transfer via either BACS, CHAPS or by making an online transfer. Please bear in mind these can take up to 5 working days to clear. We advise you always check with your own bank for advice on the best route. Our client accounts are held with Natwest Bank Plc. Alternatively you can provide us with a bankers draft made payable to Milestone & Collis. Please note cash and personal cheques are NOT ACCEPTED. It is important to put a reference on any transfer into our account so that our accounts team are able to allocate the credit to your property account. The reference should include your surname and the first line of the property address you are applying to rent.
At the end of your tenancy should you decide to renew your agreement for a further period of occupation there will be an administration charge of £120 inc VAT to draw up the new agreement.
  • Milestone & Collis is legally obliged to confirm tenants' identification and normal residential address and accordingly will need to see and take copies of your passport or National identity card or some other photographic proof of identity plus a recent utility bill (not mobile phone), council tax bill or driving licence as proof of current address.
Council Tax
  • The Council Tax is the responsibility of the Tenant. The amount payable will depend upon the area, the size of the property and the number of occupants. It is your responsibility to enquire as to the amount per annum you will be liable, this information will be given to you by Milestone & Collis if asked.
  • We are not permitted to arrange the telephone service on your behalf, so you will need to make the necessary arrangements in advance. If the telephone supplier is British Telecom, then you can dial '150'. If it is an alternative supplier, we will endeavour to advise you. Please be aware that we accept no liability for the disconnection or connection of any service.
T.V License
  • Tenants must obtain a T.V Licence if they have a television. Forms may be obtained from the Post Office.
Cable/Satellite T.V
  • No cable, aerial or satellite receiver may be affixed to the property without the Landlord's prior consent. Milestone & Collis will assist you in obtaining the Landlords permission prior to your move in.
  • It is your responsibility to ensure that your contents are insured. Contents insurance should cover you against the cost of replacing or repairing your own furniture, furnishings and other possessions that may be damaged or stolen.
Move in Day
  • On the start date of your tenancy we will arrange an appointment with an Inventory Clerk (or the Landlord) for you to 'Check-In' to the property. At this time you will have the chance to check through the Inventory and check the initial utility meter readings. The Inventory forms part of the Tenancy Agreement, providing a legal record of the condition of the property and contents. It is important for your own protection that you check it very carefully. Once the Inventory check has been completed, you will be supplied with keys so you may start your 'move in' to your new home. At this point meter readings will be taken for your Gas/Electric and water ready for you to advise the utility companies to take over the supply in your name. Milestone & Collis will charge both the Landlord and the new Tenants a fee for this.
Please contact Mr. Antony Robson FRICS on 0208 891 4932
Whether it be a single property or a portfolio of properties, Milestone & Collis considers that these represent to all our clients significant and valuable investments. Therefore, foremost is our professional responsibility to ensure that the value of such investments is preserved at all times through effective and pro-active management. This will cover a range of Professional Services such as:
  • Prompt collection of rent and service charges and positive and diligent follow up to the collection of any arrears. All rental monies received are immediately passed on to our clients upon Milestone & Collis receiving cleared funds.
  • Regular inspection of the property to ensure that the leases are complied with in regard to the repairing and general covenants of the terms of the lease. Arranging for works of repair and redecoration where in accordance with the lease this liability falls to the Lessor.

  • Appropriate regular meetings with clients to monitor the progress of their properties in terms of rental growth, forthcoming lease renewals and rent reviews, and all matters pertinent to the efficient management of the property/portfolio.

  • Maintaining a comprehensive and confidential database of all client's property/lease/tenant information. In addition we are able to offer specific services, either related directly to properties managed on behalf of clients, or where we receive a one off instruction on a non-property managed basis.
For Commercial enquiries please contact our offices on 0208 891 4932
We combine our extensive knowledge of the area with our Land and Development Team who have a track record of advising Clients in conjunction with our Independent associated Architectural Company as to the pre planning stages of any development programme to the contractual refurbishment of an existing building and/or new build project.
Fundamentally we pride ourselves in working closely with our Clients at an early stage, to anticipate the market conditions and set out a clear mandate for new homes, marketing and sales strategy moving forward, as we assemble our buyers in anticipation of the launch phase.
Our experience in site assembly and the ability to offer Clients and Investors alike, opportunities to purchase sites with or without planning London wide, which are either on the market, or, discreetly to a specific credible buyer, gives our Clients the confidence that we understand their needs and know our market and Clientele intimately.
Whether it be the Development Branding, through to Development brochure and Web design, we have the expertise to fulfil and see that the investment through market driven advice, brings an enviable percentage of ‘Early Bird’ sales through to completion.
We are well informed and have invested in this department to have the ability to 'Create' opportunities for Clients London wide, where we call you as an Investor or Developer and see value in working with other landowners to:- joint venture projects, Viability Assessments, Forward purchase units specifically 'off' market, negotiate option agreements, Strategic Land Advice, Pre-let agreements with commercial occupiers to list a few.
Our Research team actively monitor the planning applications and determinations in 41 boroughs within London and the home counties, to ensure that we are at the forefront of networking with Land owners and where opportunity arises we are there to advise in confidence and to add value. Our experience as Chartered Surveyors covers all asset classes and we in turn represent and advise a huge variety of Freeholders London wide.
In short we are measured on our 'Success' and will be rewarded as any business is on this. Established in 1890 as Chartered Surveyors, delivering a wide and detailed range of services, we hope that this longevity reflects our passion for not only property, but our people within the firm.
If you would like us in confidence to meet with you either on site or at our offices please get in touch below...
High quality impartial mortgage advice
Finding the right mortgage can often be a complex and frustrating task.
We aim to help you successfully navigate the mortgage market, finding the right mortgage for you and your circumstances with a value for money, common sense approach, mortgage advisory service. Whether you are a First Time Buyer, looking to move house, re-mortgage or investing in a Buy to Let scheme. We can help you at every stage of the mortgage process, giving you an effortless and clear service from your first appointment through to completion.
We research the mortgage market for you to ensure we can advise you on the most suitable mortgage for your circumstances. Our expertise includes residential and investment property. We also provide personal insurance advice to provide you on your family with the security you require for those times when you may not be able to meet your mortgage and lifestyle commitments.
The mortgage market has totally changes since September 2007 and whilst mortgage monies are not so readily we are successfully advising and arranging mortgages for our clients, including:





For more information please call Mark on 020 8744 9383
The role of the Managing Agent today is a complex one and requires a professional approach. To carry out the role requires knowledge of Landlord and Tenant Law, Building Construction, Health & Safety Regulations and extensive Accounting knowledge.
Milestone & Collis brings an organised approach to the planning and collection of Service Charges and Reserve Funds and the timetables for redecoration and repairs and inspection and supervision of works.
Our assessment of what must be done, and when, will be independent of private interests and preferences, but based solely on our duty to keep the premises in good repair.
We are geared up to handle even the mundane time consuming administration and will handle it more efficiently through better facilities for storage and retrieval of records and documentation, essential for accounting purposes.
Issues and disputes can be dealt with impartially by us, as arm's length representatives, to omit the animosity of individuals, which can arise where personal issues become the business of neighbours and colleagues.
At Milestone & Collis, we distinguish between the needs and duties of the Company under the Companies Act, and the needs and duties of the Company as a separate role as Landlord, under the Leases and the relevant Landlord and Tenant Legislation. Indeed, in most blocks, whether the flats are owner occupied or held for investment, they often represent one of the most valuable assets that you will own.
For over 123 years we have been managing a significant number of flats, both existing and newly built, for Resident Management Companies, Developers, Investors and Private Investor Freeholders.
A selection of our services are:
  • The management of all types and sizes of buildings ranging from 5 to 200 Units, overseen by a fully qualified RICS Director.
  • Full RICS State of the Art Client Accounting Compliant facilities.

  • Attendance at regular Residents Association/Lessees Board Meetings, and Annual General Meetings; the provision of Service Charge Budgets, Reserve Funds and Annual Accounts; Buildings Insurance Cover, together with Quarterly Financial Reports to Clients.

  • Provision of 'Out of Office' emergency facilities support and emergency repairs.

  • Dedicated to manage medium and large prestigious blocks in the prime parts of Central London and the London Boroughs of Richmond-upon-Thames and Kingston-upon-Thames.
  • We are able to arrange for Building and Structural Surveys together with Party Wall Awards advice through our Consultant RICS Registered Surveyor.
  • Please contact our office and we will put you in touch. 
Through our independent Associated Architectural Company, Messrs Robson Warren Architects we are able to offer a complete Architectural Service, through a very experienced and dedicated team, whether it be the provision of an extension to a property, internal and external refurbishment, loft conversions and extensions, to a full "rebuild project". These services range from the obtaining of initial Planning and Building Regulation Consents, through to compilation of specification of works, tendering and contractor selection and most importantly supervision of the works and most importantly, at all times, full supervision of all building works and the Consultant Team.

These often represent, in a growth market, a significant opportunity for our client's rent roll to be increased, which then has a direct positive effect on the capital value of the property/portfolios. Strict adherence to the timetable of the terms of leases are fundamental to achieving an increase in the rent and Milestone & Collis has significant experience in handling all activities, to comply with these requirements. In particular, the collection of comparable rental evidence within the location of the subject property, to recommend to the client the proposed increased rental level, and to conduct negotiations through to satisfactory completion.
We will record and diarise all forthcoming lease expiries, and within the appropriate time limits we will notify our clients as to recommendations for terms and in particular rental levels to be quoted at renewal of the Lease. We will serve or arrange for the service by solicitors of the appropriate Notices under the Landlord and Tenant Acts. We will negotiate with the Lessee, new lease terms which will be concluded through to satisfactory agreement between the parties. At all times there will be ongoing liaison with the client to ensure that clear, transparent and full justification and basis for the advice given relating to the prevailing rental values, current market trends and general Lease terms and conditions will be provided.
Fees Pre-Tenancy

Energy Performance Certificate£78 (Inc VAT) (Landlord only)
Gas Safety Certificate£84 (Inc VAT) (Landlord only)
Legionnaires Risk Assessment£102 (Inc. VAT) (Landlord only)
EICR Assessment Between£180 (Inc. VAT) and £312 (Inc VAT) depending on the size of the property (Landlord only)
Landlord Professional Cleaning(Please refer to quote)
Landlord Inventory Make & Check-In /Checkout(Please refer to the chart below)
Tenant Preliminary Payment 1 weeks rent  (Please see advice to tenants for full details)
Reference checks per Person (by independent specialist)£60 (Inc VAT)
Reference checks for a Guarantor (by independent specialist)£60 (Inc VAT)
Tenants’ security depositFive weeks rent
Landlord Inventory Check-In/Check-Out(Please refer to the chart below)
Tenancy Agreement Landlord£360 (Inc VAT)

Fees During Tenancy

Landlord renewal extension or amendment of tenancy: £240 (Inc VAT)
Other bills over and above your rent will be explained for each individual property by one of our lettings experts

Late Payment of Charge of Rent £30 Inc VAT *Plus interest earned as noted in the AST Agreement
Returned/Declined Payment £30 Inc VAT
Inventory Costs (Inc Vat)

ItemCostApplicable to
Holding DepositEquivalent to one weeks’ rentTenant
Security Deposit registered with a secured schemeEquivalent to five weeks’ rentTenant 
Contract Administrative Fees£360 ( incl VAT )Landlord 
Contract Renewal Administrative Fees£240 ( incl VAT )Landlord 
Referencing Costs£60 per person (incl VAT) Landlord 
Guarantor Referencing Costs£60 per person (incl VAT)Landlord 
Inventory & Check-In/Check-Out CostsDependant on the size and furnishings of the property (see below)Landlord 
Lost keys/Security fobsReasonable to the replacementTenant 
Late payment of rent3% above the Bank of England base rate from the rent due date until date paidTenant 
Tenant Swaps (if permitted)£50, possibly more if costs incurred are higherTenant 
Early TerminationLandlords’ costs in re-letting as well as rent due under the tenancy until the start date of a replacement tenancyTenant 

Inventory costs payable by the Landlord

Property type




Studio & 1 beds

Make and check-in




Check in/out 




2 Bed 

Make and check-in




Check in/out 




3 Bed

Make and check-in




Check in/out 




4 Bed

Make and check-in




Check in/out 




5 Bed

Make and check-in




Check in/out 




Click here to view certificate.
Click here to view certificate.