About Us

Tenants Information

Tenants Property Search

Our aim is to find you the perfect property to suit your requirements. At Milestone & Collis we listen and talk you through the properties that are suitable. We will keep you updated about any new properties coming onto our books that meet your requirements and you will be assigned a specific negotiator who will be looking after you through this process.

We want all our applicants and tenants to have a caring experience. As we understand that work commitments and time are sometimes not on your side, we will try and offer outside office hours viewings and will guide you through the process to make it as simple and stress free as possible.

We make sure that the properties we offer meet all the legal requirements. These checks are done before any agreement is made with the Landlord to market and/ or manage their property. We are ARLA members (Association of Residential Lettings agents) and are governed by a code of practice which provides a framework of ethical and professional standards at a level far higher than the law demands.

Important Aspects That Every Tenant needs To Know Before Renting

Guidance Notes for Prospective Tenants

Once your offer has been accepted by the Landlord it is subject to contract and satisfactory references.

Tenant References & Checks:

Tenants should be advised that Milestone & Collis require all persons above 18 years old to undertake reference checks via our referencing partners VAN MILDERT. These will include employment, previous landlords and/or letting agent reference, credit check, bank verification and proof of identity and residency. Please contact a member of the Lettings Team should you have any queries regarding your references or how to complete the Tenancy Application. All reference applications will be forwarded to you by email for you to complete electronically.

Holding Deposits & References

Milestone & Collis will require a holding deposit once a deal with a landlord has been agreed subject to contract and satisfactory references. This Holding Deposit is NON REFUNDABLE. Should you decide to withdraw your application or fail any of your references, no refund will be made.

In the unlikely event of the landlord withdrawing from the application, a full refund will be made to you by cheque within 5 working days.


Tenants are liable for certain costs when renting a property. All of which are detailed below:

Holding Deposit: secures the property during the reference period

Reference Costs per tenant £60.00

Reference Cost per guarantor £60.00

Administration Fee per property £180.00

Check in Fee per property

Studio & One Bedroom Flat £60.00

Two Bedroom Flat £70.00

Three Bedroom Flat £80.00

Four Bedroom + Flat £95.00

One Bedroom House £70.00

Two Bedroom House £80.00

Three Bedroom House £90.00

Four Bedroom + House £105.00

Check out Fee (per property payable at the end of the Tenancy)

Studio & One Bedroom Flat/House £60.00

Two Bedroom Flat/House £70.00

Three Bedroom Flat/House £80.00

Four Bedroom + Flat/House £95.00

Other Fees

Renewal / extension of agreement admin fee (per property) £120.00

Late payment Charge of Rent £30.00

Returned / Declined Payment £30.00

NB: Fees are subject to change during a tenancy.

Completion Funds

When you place a holding deposit on a property we will provide you with a statement detailing all the initial rent charges, security deposit amount as well as any fees or other applicable charges in order to commence your tenancy.

IMPORTANT NOTE - We MUST have cleared funds in full 48 hours before the commencement of your tenancy at the very latest. We recommend a bank transfer via either BACS, CHAPS or by making an online transfer. Please bear in mind these can take up to 5 working days to clear. We advise you always check with your own bank for advice on the best route. Our client accounts are held with Natwest Bank Plc. Alternatively you can provide us with a bankers draft made payable to Milestone & Collis. Please note cash and personal cheques are NOT ACCEPTED. It is important to put a reference on any transfer into our account so that our accounts team are able to allocate the credit to your property account. The reference should include your surname and the first line of the property address you are applying to rent.

At the end of your tenancy should you decide to renew your agreement for a further period of occupation there will be an administration charge of £120 inc VAT to draw up the new agreement.


Council tax


T.V License

Cable / Satellite T.V


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